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Market Intelligence
Aerospace & aviation
Innovation · Workflow Transformation · UX Research · Digital Transformation
CLIENT
Confidentialidad
INDUSTRY
Aerospace & Aviation.
DURATION
6 weeks
YEAR
2024
(01)
Streamlining internal workflows
Due to a non-disclosure agreement, the client and specific product details cannot be shared. This case study focuses on the process, my contributions, and the type of challenges addressed.
The project focused on improving internal workflows within a highly regulated aerospace environment, where existing processes involved multiple steps, handoffs, and dependencies across teams. These layers of complexity created clear opportunities to reduce friction, improve consistency, and support faster resolution times without compromising the rigor the environment demanded.
(02)
Designing more efficient workflows
I contributed to the strategic and operational improvement of internal workflows, focusing on simplifying key interactions and making complex processes easier to understand, execute, and scale across teams. My contributions included supporting the rollout of a new chat-based support tool designed to streamline communication between users and internal teams, as well as helping implement a digital "virtual badge" concept , a tool designed to track engagement and support measurable KPI improvement across the organization.
(03)
Balancing efficiency and compliance
One of the central challenges throughout the project was finding the right balance between process efficiency, usability, and the strict requirements of a highly regulated environment. Every proposed improvement had to be evaluated not only for how much friction it removed, but for how well it preserved consistency, governance, and service quality across the organization — without slowing down the teams who relied on these workflows every day.
(04)
Overview
This project reinforced how much thoughtful workflow design matters in highly regulated environments, where every change has to be weighed against usability, governance, and long-term consistency. By combining project management, strategic thinking, and close collaboration with stakeholders across different functions, the work contributed to a more efficient, more coherent internal experience for the teams depending on these processes daily — demonstrating that meaningful improvement is possible even within the constraints of a highly regulated setting.
(05)
FINAL DESIGN
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