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Market Intelligence
Healthcare Experiences
Conducted UX research to understand how people with diabetes interact with and use blood glucose meters in their daily routines. The research explored user behaviours, needs, pain points, and barriers throughout the measurement experience, generating insights to inform more intuitive and user-centered healthcare solutions.
CLIENT
Under NDA
INDUSTRY
ealthcare
DURATION
13 weeks
YEAR
2025
(01)
Research Objective
The research aimed to understand users’ behaviours, needs, expectations, and pain points when interacting with blood glucose monitoring devices.
(02)
Addressing User Needs and Pain Points
The research was consolidated into structured reports that translated user behaviours, needs, pain points, and key findings into actionable insights. The reports provided a clear overview of the research outcomes and highlighted opportunities to improve the overall user experience.
The deliverables combined qualitative analysis, behavioural patterns, and key research findings to support informed decision-making and guide future product and experience development.
Due to the NDA, specific research data, participant information, and detailed findings cannot be disclosed. The case study focuses on the research methodology, analysis process, and the type of insights delivered.
(03)
The main challenge
Was understanding how patients adapt to and interact with different blood glucose monitoring devices, particularly when switching between devices as part of their diabetes management.
The research focused on uncovering the behaviours, needs, frustrations, and expectations associated with these transitions, identifying where changes between devices could create friction, uncertainty, or disruption in users’ routines.
The goal was to translate these insights into clear research findings and actionable recommendations that could inform future healthcare experiences.
(04)
Overview
A UX research project exploring the challenges people with diabetes face when switching between blood glucose monitoring devices. The research focused on understanding user behaviours, needs, frustrations, and expectations during these transitions, translating findings into structured insights and recommendations to inform future healthcare experiences.
(05)
FINAL DESIGN
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